Clannad Care referred to as (‘we’ or ‘us’ or ‘our’) gathers and processes your personal information in accordance with this privacy notice and in compliance with the relevant General Data Protection Regulations (GDPR) and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
If you have any queries regarding the personal information we hold or how we store and process it, please contact our designated Data Protection Officer:
Level 2, Deise House
T: 051 878 813
Clannad Care processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our homecare services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
We collect and process your personal data for the performance of a contract to which you are party, or when it is necessary for compliance with a legal obligation to which we are subject or where required, with your prior consent. We may also collect and process your Personal data for Clannad Care’s legitimate interests except where such interests are overridden by your interests or fundamental rights and freedoms.
Clannad Care are a Data Processor when it comes to the provision of data that our Employees use to provide homecare services. In this homecare provision situation, it is our Clients who are the Data Controllers.
Clannad Care also act as a Data Controller of personal data that we maintain as part of our business activities; for example any Employee and Client contact data used for contractual, marketing or sales purposes.
The personal data that we collect from you may include: –
We are required to process extra information for Employees, this could include:
We need to collect and use information about Clients in order to fulfil our contract in the course of providing homecare services. This personal information may include the following:
We need a small amount of information from our Suppliers to ensure that things run smoothly. We need contact details of relevant individuals at your organisation so that we can communicate with you. We also need other information such as your bank details so that we can pay for the services you provide.
We only ask for very basic contact details, so that we can get in touch with you either for a reference or because you have been listed as an emergency contact for one of our Clients, Employees or Candidates. In order to provide Candidates with suitable employment opportunities safely and securely and to provide for every eventuality for them and our Employees, we need some basic background information.
We collect a limited amount of data from our Website Users which we use to help us to improve your experience when using our website and to help us manage the services we provide. This includes information such as how you use our website, the frequency with which you access our website, and the times that our website is most popular.
We collect information in the below ways: –
You can share your details with us in a number of ways including:
To the extent that you access our website or read or click on an email from us, where appropriate and in accordance with any local laws and requirements, we may also collect your data automatically or through you providing it to us.
Clannad Care takes your privacy seriously and will only process your personal data in accordance with the terms stated in our Privacy Notice.
Primarily we will use your personal data to carry out our obligations arising from any contracts entered into by you and us.
We rely on the following grounds under the GDPR:
GDPR recognises that additional care is required when processing special category (sensitive) data such as your health information. We process this under the following grounds within GDPR:
Where Clannad Care acts for its own purposes under legitimate interest, your personal data is processed mainly for, but not limited to, the following purposes:
When providing our services for the benefit of our Clients, we may also process personal data on behalf of a Controller (usually a client) essentially for the effective operation, management, performance and delivery of our homecare services. We will ensure that personal data processed is adequate, relevant and limited to what is necessary for the purposes for which it is processed.
Clannad Care takes your privacy very seriously and will never disclose or share your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.
The purposes and reasons for processing your personal data are detailed below: –
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Some of your personal data may be shared with:
Clannad Care takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We have established security controls in place to prevent, detect and respond to vulnerabilities and data breaches. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:
The security of our ICT systems has been evaluated through external penetration testing. We employ an IT Support and Security Company to ensure our Servers, Desktops and Electronic Correspondence are fully secure and maintained to the highest standards. Our systems software and virus protection is regularly updated in line with current updates and threats.
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data.
Your personal data will not be transferred outside of the EU.
If it is ever necessary for data to be transferred outside of the EU e.g. where we might be using a cloud based storage system, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by Clannad Care to protect your data and comply with the relevant data protection laws.
Clannad Care only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations.
We will keep your details on file for the length of our contract or a period of time in accordance with our data retention policy before seeking confirmation that you are happy for us to continue to hold your data. After which time your data will be deleted from our systems unless we have had meaningful contact to say otherwise or if a law or other regulation requires us to preserve it (for example, because of our obligations to tax authorities or in connection with any anticipated litigation).
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Cookies are widely used in order to make websites work, or to work more efficiently, and our site relies on cookies to optimise user experience and for features and services to function properly.
Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services. For more information about cookies visit https://www.aboutcookies.org
You have the right to access any personal information that Clannad Care processes about you and to request information about:
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request the deletion of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us; to exercise your data portability rights, and to be informed about any automated decision-making we may use.
If you would like to exercise any of these rights, or withdraw your consent to the processing of your personal data (where consent is our legal basis for processing your personal data), please contact us.
We will seek to deal with your request without undue delay, and in any event within one month (subject to any extensions to which we are lawfully entitled). Please note that we may keep a record of your communications to help us resolve any issues which you raise.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Clannad Care only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.
In the first instance, please send your complaint to:
Level 2, Deise House
T: 051 878 813
Under Article 77 of the GDPR, you have the right to lodge a complaint with the Data Protection
Commission if you consider that processing of your personal data is contrary to the GDPR.
Under Article 78 of the GDPR, you have a right to an effective judicial remedy where the Data
Protection Commission does not handle your complaint, or does not inform you within three months
on the progress or outcome of your complaint.
Under Article 80, you may authorise certain third parties to make a complaint on your behalf.
Complaints to the Data Protection Commission should be made in writing and submitted through an online form: https://forms.dataprotection.ie/contact or in writing to:
Data Protection Commission
21 Fitzwilliam Square South
The Data Protection Commissioner also operates a helpdesk function, which is contactable at
+353 761 104 800 or +353 578 684 800.
Working for Clannad Care really means being part of a team. Nothing is too much trouble and there’s always someone on the end of the phone when I need them.”
The wonderful care my mother receives from Clannad Care means her wish to remain at home is being realised.”
I look forward to the girls coming. They’re more than my carers, we’ve become great friends over the years and their help and companionship make my days brighter.”